Frequently asked questions are summarized here in Q&A format. Some contents are duplicated.

 

Reservations and check-in

Q1: How do I check-in?

(1) When your reservation is completed, we will send an e-mail to your designated e-mail address (e.g., the receiving address on a travel website).

(2)The check-in procedure is described in the e-mail.

(3) Please enter your information and options by clicking on the URL in the email you received.

(4) We will send you a check-in code and a check-in QR code after you have completed the check-in process.

(5) Please come to the hotel and check in.

(6) After check-in is complete, we will issue a room number and a room key number.

(7)Please open the door and enter the room.

 

Q2：What are the check-in and check-out times?

Check-in time is from 16:00.

Check-out time is 10:00.

Check-in time is 18:00 and check-out time is 20:00.

Check-out time is 8:00 am and 12:00 pm depending on the plan.

 

Q3：Will I be able to check in late?

Check-in is available until 26:00. (There is a time limit depending on the plan.)

Guests are requested to operate the front desk tablet by themselves.

 

Q4：My companion has a different check-in time.

No. We have a self check-in system. We ask that all guests register their information and photo in advance. It is also possible for late arriving guests to register their photo in advance.

 

Q5：When is payment due?

Payment must be made at the time of reservation.

 

Q6：Which credit cards can I use for reservations?

It depends on the travel site. Please refer to the terms and conditions of the travel sites. We accept VISA, Masterard, JCB, AMEX, DinersClub, DISCOVER, and UnionPay.

 

Q7：How many months in advance can I make a reservation?

Reservations can be made from the same day 12 months prior to your stay.

 

Q8：When will the cancellation fee be charged?

It depends on the availability of the reservation at the time of booking.

Please refer to the cancellation policy on each travel website for details.

 

Q9: Does the fee change if the number of people using the room changes?

Rates may vary depending on the number of people occupying the room.

 

Q10：Can minors (under 18 years old) use the room?

If a minor wishes to use the room, we ask that he/she submit a parental consent form in accordance with the Terms and Conditions of Use. Please submit the consent form when you check-in. (High school students are considered to be under 18 years old until their graduation ceremony, even if they have turned 18 years old.

We will call you when you check in to confirm your age.

 

Q11：Can I leave my luggage before check-in?

Please call or e-mail us at least one day in advance.

The hours are from 11:00 to 14:00.

However, we may not be able to meet your request during busy periods.

 

Q12: Is it possible to check-in earlier?

 Normal check-in time is 4:00 p.m., but early check-in is available from 11:00 a.m.

We charge 1000 yen per hour.

Check-in time can be guaranteed only after the evening of the previous day.

Early check-in after 2:00 p.m. can be arranged at the time of reservation.

Please ask us by e-mail for details.

 

Q13：Is it possible to extend the check-out time?

Please contact us at least one hour before the reserved check-out time.

We ask for 1000 yen per hour. Please note that we may not be able to meet your request.

If you request late check-in at the time of reservation, we will do our best to accommodate you.

In some cases, we may be able to guide you to change your room and use it during the daytime hours only. Please consult with us first.

 

Rooms and services

Q14：What kind of equipment are available in the rooms?

Internet / Cable TV / Digital terrestrial TV / DVD / Air conditioning / Lighting fixtures / Mobile phone charger / Bed / Closet / Dining table / Dining chairs / Netflix viewing environment / Welcome tea

 

Q15：Do you have pajamas available for rent?

Yes, pajamas are available for rent for a fee. Please make a request at the time of reservation.

 

Q16: I would like a smoking room, but there are no rooms available.

We have made all rooms non-smoking in compliance with the law. There are no smoking rooms available.

 

Q17: Do you have Wi-Fi?

We have installed free Wi-Fi throughout the hotel for use in guest rooms and galleries.

(ID and PASS for each in-room Wi-Fi is on file. 

 

Q18: Do you have any medicine available?

We have a first-aid kit in each room. However, in accordance with Article 24 of the Pharmaceutical Affairs Law (former Pharmaceutical Affairs Law), we do not provide medicines. We can provide information on hospitals and pharmacies in the vicinity of the facility. Please let us know if you wish to use them.

 

Q19: What is the difference between a saloon room and a studio double room?

 Please ask us for details. Please contact us for details.

 

Q20：Can you help me celebrate my anniversary?

We have a birthday plan. Please contact us for the price and time.

※Please contact us if you are considering celebrating with a cake or other gift. Please contact us if you are considering celebrating with a cake or other gift.

 

Food and Cooking

Q21：Is it possible to bring in food and beverages?

Yes, you are free to bring your own food and beverages into the guest rooms. There are no restrictions on cooking ingredients or cooking methods, but we will charge an additional cleaning fee if the room is found to be unclean or has a strong or residual odor.

 

Q22: Can I reserve a room with breakfast or two meals per night?

We do not offer meals at this time. Please cook in the kitchen provided in your room.

 

Kitchen

Q23：What kind of cooking utensils and seasonings do you have in your kitchen?

≪cookingwar≫ IH stove / kettle pot / teapot / 4 kinds of pots / frying pan / bowl / colander / spatula / ladle / tongs /

kitchen knife / cutting board / dish towel

≪seasonings≫ soy sauce / oil / salt / pepper

 

Q24: What kind of seasonings are available in the saloon room?

≪seasonings≫ Salt, white sugar, stick sugar, cooking sake, mirin, vinegar, soy sauce, Worcestershire sauce, salad oil, cooking flower, seasoned pepper, shichimi, black pepper, white pepper, coarsely ground garlic, paprika, parsley, rosemary, garam masala, cinnamon ,Cinnamon ,Sugar ,Consommé ,Ajinomoto ,Powdered hot pepper ,Powdered wasabi,　etc. are replaced periodically.

 

Q25: What kind of equipment, sanitary items, and consumables are available in the kitchen?

≪furnishings≫ Refrigerator/freezer/microwave oven/dish warehouse

≪hygiene products≫ Drainer baskets / Dustbins / Scrubbers / Kitchen detergent

≪Consumables≫ Kitchen paper / Saran wrap / Aluminum foil / Garbage bags

 

Bathing

Q26：What amenities are available in the bathrooms?

≪Equipment≫ Hair dryer

≪amenity≫ Toothbrush & toothpaste / razor / body wash sponge / folded portable comb / cotton & cotton swab / bath towel / hand towel

 

Q27：What amenities are available in the bathroom?

≪furnishings≫ Furnace tub / Shower head / Body soap / Shampoo  / Shampoo and conditioner 

 

Q28：What amenities are available in the restrooms?

≪furnishings≫ Toilets with heat-insulated toilet seats and deodorizing washers.

 

Facilities and equipment in the hotel

Q29：Are there washing machines and dryers available?

Available in the gallery on the first floor.

Coin-operated laundry fee

(1)  Washing machine / 300 yen per 30 minutes (with detergent) / 4.5 kg

(2) Drier / 100 yen for 10 minutes / 4.0 kg

 

Q30：What equipment is available in the gallery?

Coin-operated laundry / Iron / Ironing board / Blood pressure meter / Scale / Measure / Packing materials

 

Q31：Can I use the gallery after check-out?

You can use the gallery before check-in and after check-out for 2 hours each.

 

Q32：Is there a smoking room or smoking area?

HOTEL ffosaka is a non-smoking hotel. We appreciate your understanding and cooperation.

 

Linens and Amenities

Q33：What are the additional charges for towels?

(1) Face and bath towels: 400 yen per set, two sets

(2) Foot mats: 100 yen per mat

 

Q34: What are the additional charges for sheets?

(1) Houffe (hanging): 300 yen per sheet

(2) Sheets (mattress) 200 yen per sheet

(3) Pillowcase: 200 yen/set, two sets

 

Q35：How much does it cost to change bed sheets (comforter, mattress, and pillow) during my stay?

(For long-term guests, we will change the sheets periodically. We will make every effort to accommodate you.

 

Q36：I have soiled the sheets. What should I do?

The following purchase charges apply to tears, scorch marks, and blood stains.

(1) Hofu (hanging): 1,650 yen

(2) Sheets (mattress): 1,100 yen

(3) Pillowcase: 550 yen

(4) Cushions: actual cost

(5) Blankets and other furnishings: Actual cost

Please refer to Q34 if you wish to have your sheets replaced due to general soiling.

 

Q37: I would like to request additional amenities.

We provide a set of the following per person per stay in the room.

Toothbrush & Toothpaste, Razor, Body Wash Sponge, Foldable Portable Comb, Cotton & Cotton Swab.

Please let us know if you need additional toothbrushes, etc. Please note that we are not able to respond immediately at night or on short notice. Rates are based on market price.

There is also a 24-hour "LAWSON100" within a 5-minute walk from the hotel.

Address] 5-3-3 Tachiurihori, Nishi-ku, Osaka [pulscode] MFHP+WH Osaka, Osaka

It is a very convenient store. Please visit us as well.

 

Access and parking

Q38：Please tell us how to get there from the nearest station.

・For light guests

It takes less than one minute from Exit #2 at Awaza Station.

The car closest to Ikoma (No. 1 car) is convenient for Exit ②.

Turn around with Sumitomo Mitsui Banking Corporation on your right, and you will see a road to the left.

・Turn the corner and you will arrive at the destination.

For guests with trunks, there is an elevator.

It takes 1 minute from Exit No. 4 of Awaza Station. The front car (No. 6) is the most convenient way to get to Exit No. 4.

Walk to the left after exiting the elevator and you will see Lawson. Turn right at the corner ahead of it and you will arrive at the destination.

If you are coming from Cosmo Square, the elevator is located at Exit 3.

 

Q39: I am driving to the hotel. Where is the nearest landmark

Please come to our building with Sumitomo Mitsui Banking Corporation's Itachibori branch as your target. It is next door.

 

Q40: Is there a parking lot?

We have a paid parking lot (one space).

From 16:00 (check-in) to 10:00 (check-out) the next day: ¥1,800

From 10:00am to 4:00pm: ¥700 (consecutive night fee) Reservations will be given priority.

There are many coin-operated parking lots nearby.

Reservations cannot be made, but you can pay locally at the time of use.

 

Q41：Is it possible to use the parking lot before check-in?

Yes, depending on the availability of the parking lot on the day of your stay. However, an additional fee may be charged. Reservations are given priority. During busy periods, we may not be able to meet your request.

 

Q42: Can I use the parking lot after check-out?

Yes, depending on the availability of the parking lot on that day. We may ask for an additional fee. Reservations are given priority. During busy periods, we may not be able to accommodate your request.

 

Q43：Is there a pick-up service to the nearest station?

The nearest station (Awaza Station) is less than a minute's walk away. We can also arrange an airport shuttle cab (for a fee).

 

Children are welcome.

Q44：Do you offer children's rates?

For rooms with a maximum capacity of 2 persons, children up to 3 years old are free of charge.

Example ①) 2 adults + 1 child = 2 adult rates.

Example 2) 1 adult + 2 children = 1 adult rate. Please contact us for details.

For rooms with a capacity of more than 2 persons, we will charge ¥3,000 per child.

 

Q45：What equipment do you have for children?

Plastic tableware is available.

 

Q46: Do you have pajamas for children? What sizes are available?

We do not provide them.

 

Pets

Q47：Can I stay with my pet?

We do not allow pets (animals) to stay at the hotel.

 

Rental Equipment and Fixtures

Q48: Can I reserve takoyaki equipment, pots, pajamas, etc.?

Reservations will be given priority. Reservations made prior to check-in are accepted until 2:00 p.m. on the day of arrival. For last minute reservations, please call us. Basically, there is a charge for this service. There may be cases where the check-in is free of charge due to campaigns, etc., or when the check-in is already installed in the room for rent. For details, please check each plan on the reservation site. The rental period is from check-in to check-out. If you have any questions, please contact us by e-mail.

List of equipment available for rent (including those in preparation)

① Takoyaki equipment set (with takoyaki flour and ingredients) ￥2,200- per day

②Large pot ¥500 per stay

③ Rental pajamas ￥1,000- per stay

④Bicycle rental ¥300 per day

 

Q49：What games (board games) are available for rent?

We have a limited number of games available for rent. Reservations will be given priority. The deadline for applications after check-in is 2:00 pm on the day of your stay. For last minute reservations, please call us. Please check our website for details. Rentals are available from check-in to check-out. For questions or reservations, please contact us via [Inbox].

①UNO 　② Card game　③ Pokapon game　④ Crocodile Wani Panic　⑤ Shogi　⑥Go game resulting in tie or draw　⑦ Othello　⑧ Soccer game　⑨ Life game EX　⑩ LOVE Jenga

 

Q50：Do you have a mobile phone charger available in the room, but it may not be compatible with some models.

We recommend that you bring your own in advance.

 

Service

Q51：Is it possible to send (receive) parcels by courier service?

Please pick up the package by yourself after check-in. You can also use the drop-off service at a distribution center or post office. We will answer you by E-MAIL for more information.

 

Q52: Can I arrange for a massage service?

We can make arrangements at the front desk. Please feel free to ask. (In preparation).

 

Q53: Do you have wheelchairs available for rent?

We do not provide wheelchairs. We have wheelchair-accessible spaces in the building, rooms, and corridors.

 

Others

Q54：When are the busiest days?

Busy days are defined as dates such as "summer vacation period," "year-end and New Year's holidays," and "Golden Week. (e.g.) Year-end and New Year period: December 29, 2021 to January 3, 2022.

 

Q55: How will payment and services for the National Travel Support be handled?

Please check the official website and each travel website. Please note that the details of implementation may change without prior notice.

 

Q56: I forgot something. What should I do?

We will keep it for one week. If you send it by mail, we will send it to you by cash on delivery. For sanitary reasons, we will dispose of any perishable items immediately. Expensive items will be sent to the police (police box). Stored items will be disposed of after one week. We do not check inside the garbage cans. If you notice it immediately, please contact us and we will make arrangements for you to enter the room to witness the event.

 

Q57：What is the direct phone number to the facility?

Please call us at 06-6533-8855 (13:00 to 22:00).JAPANESE ONLY

Emergency contact information during your stay is posted in your room (inside the building).

 

January 29, 2023 ver9.09